E-Government also known as e-gov, digital government, online government, or connected government is digital interactions between a government and citizens (G2C), government and businesses/Commerce (G2B), government and employees (G2E), and also between government and governments /agencies (G2G). Essentially, the e-Government delivery models can be briefly summed as:
- G2C (Government to Citizens)
- G2B (Government to Businesses)
- G2E (Government to Employees)
- G2G (Government to Governments)
- C2G (Citizens to Governments)
Electronic Government essentially refers to 'The utilization of IT, ICTs, and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery in the public sector.
E-government describes the use of technologies to facilitate the operation of government and the disbursement of government information and services. E-government, deals heavily with Internet and non-internet applications to aid in governments' ability to interact and deliver services to its citizens.
Effective implementation of eGovernance initiatives can transform the way services are delivered to its citizens, helping national and state governments to align their services effectively with the changing needs of both citizens and stakeholders, as well as develop the economy. An eGovernance system primarily involves the creation, storage, analysis, dissemination and use of information which reduces delivery cycle times, improves service delivery efficiency and brings in transparency and accountability to all stakeholdes alike.
Our expertise with governmental systems has enabled us to deliver path breaking solutions to government systems at various levels. The solutions that have been delivered fall in various important functions within government systems like Health, Municipal Reforms, Transportation, urban development, utilities etc.
Our eGovernance offerings include:
WEB PRESENCE marked by web presence of public institutions and dissemination of information. This information is also being integrated for citizen access through the portals which provide basic information on Government programmes and services. Web presence can range from basic and static information to access to databases, documents, policies etc. with the aid of help features and site map.
INTERACTIVE PRESENCE is marked by an interactive interface with stakeholders with pro-active solutions to problem solving and electronic requests for services and financial transactions. The service starts on the internet but does not always end there. Applications related to property tax, land registration, property titles are now being replicated at the national level. Efforts to widen the reach of these basic services to ordinary citizens through community access in several ways - through Online Sections at Government Offices, integrated service delivery through one-stop service centres - E kiosks, jansevakendrasetc, Post Offices, call centres, cooperative centres etc.
TRANSACTIONAL PRESENCE- Completion of transactions on the internet and access to internet. This interaction in turn results in vertical and horizontal integration which changes the way a service is delivered, the effort being for completion of the transaction for the service through the internet with putting in place of back-end integration. The architectural model for this stage requires interoperability and convergence. There is electronic communication between the platform and citizen and the transaction is completed online.
NETWORKED PRESENCE AND E-PARTICIPATION is marked by a Government to Citizen (G2C) framework based on an integrated network of public agencies, process certification and participation in basic process design and political processes. Web comment forms, upcoming events, on line polling mechanism, discussion forums and online consultation facilities are part of this stage. IntegratedPortals are central to this integration. Web based political participation and institutionalization of stakeholder participation with tools like citizen polling mark important benchmarks in this stage.
VBSOFT recently delivered MIS for Salt Department, Government of India for management of salt iodization quality monitoring which has been implemented pan India.
Some of our e-government platforms:
- Ehealth System for women and child
- PNDT Act Management
- e-KisanSetu - Agriculture Help Delivery System